The Journal Deck Refund Policy
Your happiness is important to us. You have 14 days from the date of receiving your product to return and refund your money for an UNUSED product without wear and tear or damage.*
When a refund is issued, the full order amount is refunded including all fees paid.
After an order is refunded, the Payment Status will be changed to "refunded." An email will automatically be sent to the buyer notifying them of the refund.
When do I get my refund? Once a refund is initiated, it is immediately submitted to the customer's bank. However, it takes approximately 5–10 business days after the date on which the refund was initiated for funds to hit a customer's bank account.
*If the damage was present upon receiving the product, please email us immediately with photos.